TERMS & CONDITIONS

1. General
By hiring items from Sunny Coast Wedding and Event Hire, you agree to the following terms and conditions. These terms apply to all hire items and services provided.

2. Hire Period

Standard hire period for eligible items is 3 days (e.g. Friday–Sunday or as otherwise agreed).
All items must be returned by the agreed return date unless prior arrangements have been made.
Late returns may incur additional hire fees.

3. Delivery & Collection

Smaller items may be available for customer pick-up and return.
Larger items and selected pieces are delivery only.
Delivery fees are not included in the hire price and will be quoted separately based on location and logistics.
Customers must ensure clear access for delivery and collection

4. Deposit & Payment terms

To secure your booking, a 50% non-refundable deposit is required within 14 days of invoice issuance.
The remaining balance is due no later than 30 days prior to your event date.
If payment is not received by the due dates, we reserve the right to cancel the booking.
All payments must be made via bank transfer unless otherwise agreed.
A $100 refundable security deposit is required for all hires.
This deposit is held to ensure items are returned on time and in the same condition.
The deposit will be refunded after items are returned, inspected, and confirmed to be in satisfactory condition.

5. Condition of Hire Items

All items must be returned in the same condition as they were provided.
Items must be clean, undamaged, and complete.
Any damage, excessive cleaning required, or missing items will result in repair/replacement costs being deducted from the deposit. Additional charges may apply if costs exceed the deposit amount.

6. Responsibility & Care

The hirer is responsible for all items from the time of collection/delivery until they are returned or collected.
Items must be handled with care and used only for their intended purpose.
Items must not be left exposed to weather conditions that may cause damage.

7. Loss or Damage

In the event of loss, theft, or damage, the hirer agrees to cover the full replacement or repair cost of the item(s).
Costs will be deducted from the security deposit, with any remaining balance payable by the hirer.

8. Cancellations & Refunds

Cancellations must be made in writing.
If cancellation occurs more than 30 days prior to the event date, a full refund will be provided.
If cancellation occurs within 30 days but more than 14 days prior to the event date, a 50% refund will be provided.
Cancellations made within 14 days of the event are non-refundable.
Any refunds will exclude non-recoverable costs already incurred (if applicable).

9. Liability

Sunny Coast Wedding and Event Hire is not liable for any injury, loss, or damage arising from the use or misuse of hired items.
The hirer assumes full responsibility for ensuring items are used safely.

10. Acceptance of Terms
By proceeding with a booking, the hirer acknowledges and agrees to these terms and conditions in full.